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Return/ Refund & Shipping Policy

Return/ Refund & Shipping Policy

Return & Refund Policy

Last Updated: May 23, 2025

Your satisfaction is important to us! Please read our Return & Refund Policy carefully.

 

1. Eligibility for Returns

We accept returns for most products within 30 days of the original purchase date, provided the item meets the following conditions:

  • Unopened and Unused: The product must be in its original, sealed packaging, unused, and in the same condition that you received it. Due to hygiene reasons, we cannot accept returns for opened or used beauty products unless they are proven to be defective or damaged upon arrival.

  • Original Condition: All original tags, labels, and accessories must be intact.

  • Proof of Purchase: A valid receipt or proof of purchase (e.g., order number, packing slip) is required for all returns.

 

2. Non-Returnable Items

For hygiene and safety reasons, the following items are generally non-returnable once opened or used:

  • Skincare products (creams, serums, cleansers, masks)

  • Makeup products (foundations, mascaras, lipsticks, palettes)

  • Hair care products (shampoos, conditioners, styling products)

  • Tools and applicators (brushes, sponges)

  • Gift cards

  • Sale or clearance items (unless defective)

 

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@theskincrafter.com within the 30-day return window. Please include your order number and the reason for your return.

  2. Await Instructions: Our team will review your request and provide you with return instructions, including the return shipping address and a Return Merchandise Authorization (RMA) number if required.

  3. Package Your Item: Carefully package the item(s) in their original packaging, if possible, along with all original accessories. Clearly write your RMA number (if provided) on the outside of the package.

  4. Ship Your Return: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please note that it may take some time for your bank or credit card company to post the refund.

  • Shipping costs from the original purchase are non-refundable.

 

5. Exchanges

We generally do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (if eligible) and place a new order for the desired item.

 

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@theskincrafter.com within 3-5 days of receiving your order. Please provide your order number and photographic evidence of the damage or discrepancy. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a full refund, and we will cover the return shipping costs for such cases.

 

7. Questions

If you have any questions regarding our Return & Refund Policy, please contact us at info@theskincrafter.com.

 

 

 

Shipping Policy

Last Updated: May 23, 2025

Thank you for shopping with theskincrafter.com! Here's what you need to know about our shipping process.

 

1. Order Processing Time

  • All orders are processed and shipped from our warehouse within 1-3 business days (Monday-Friday, excluding major holidays) after your order is placed.

  • Orders placed after 2 PM EST on a business day or on weekends/holidays will begin processing on the next business day.

  • You will receive an email confirmation with your tracking number once your order has shipped.

 

2. Shipping Destinations

  • We primarily ship within the United States.

  • At this time, we do not offer international shipping.

 

3. Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated at checkout based on your order's weight, dimensions, destination, and selected shipping speed.

  • Standard Shipping:

    • Estimated Delivery: 3-7 business days after processing.

    • Carrier: USPS, UPS, or FedEx (selected at our discretion).

  • Expedited Shipping:

    • Estimated Delivery: 2-3 business days after processing.

    • Carrier: UPS or FedEx.

  • Overnight Shipping:

    • Estimated Delivery: 1 business day after processing.

    • Carrier: UPS or FedEx.

Free Shipping: We may offer free standard shipping on orders over a certain amount. Any free shipping offers will be clearly stated on our website.

 

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number on the carrier's website to monitor the status of your delivery.

 

5. Delivery Issues

  • Incorrect Address: It is the customer's responsibility to provide an accurate shipping address. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipping costs. We will contact you to arrange redelivery.

  • Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and your local post office. If you still cannot locate your package, please contact us at info@theskincrafter.com within 3 business days of the marked delivery date. We will assist you in filing a claim with the shipping carrier. Please note that we are not responsible for packages that are confirmed delivered by the carrier but are stolen from your delivery location.

  • Damaged Packages: If your package arrives damaged, please refuse delivery if possible. If you accept a damaged package, please take photos of the damage before opening it and contact us immediately at info@theskincrafter.com within 24-48 hours of receipt.

 

6. P.O. Box & APO/FPO Addresses

  • We can ship to P.O. Box addresses via USPS Standard Shipping only.

  • We ship to APO/FPO addresses via USPS. Please allow extra time for delivery to these locations.

 

7. Questions

For any shipping-related inquiries, please contact us at info@theskincrafter.com.

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